{"id":2713,"date":"2023-12-13T17:30:01","date_gmt":"2023-12-13T22:30:01","guid":{"rendered":"https:\/\/masseyhenry.com\/?p=2713"},"modified":"2026-05-15T13:30:22","modified_gmt":"2026-05-15T17:30:22","slug":"financial-services-fintech-payments-innovation","status":"publish","type":"post","link":"https:\/\/masseyhenry.com\/fr\/financial-services-fintech-payments-innovation\/","title":{"rendered":"The Evolution of Financial Services: Perspectives on Fintech and Payments Innovation"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_0 et_pb_image et_animated et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/masseyhenry.com\/wp-content\/uploads\/2023\/12\/0D3A6418-scaled.jpg\" width=\"2560\" height=\"1708\" srcset=\"https:\/\/masseyhenry.com\/wp-content\/uploads\/2023\/12\/0D3A6418-scaled.jpg 2560w, https:\/\/masseyhenry.com\/wp-content\/uploads\/2023\/12\/0D3A6418-1280x854.jpg 1280w, https:\/\/masseyhenry.com\/wp-content\/uploads\/2023\/12\/0D3A6418-980x654.jpg 980w, https:\/\/masseyhenry.com\/wp-content\/uploads\/2023\/12\/0D3A6418-480x320.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2560px, 100vw\" class=\"wp-image-2730\" title=\"0D3A6418\" \/><\/span><\/div><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h4><span style=\"color: #002a3a;\"><strong>Summary<\/strong><\/span><\/h4>\n<p>In our latest report, Managing Partner <span style=\"text-decoration: underline;\"><a href=\"https:\/\/masseyhenry.com\/fr\/about\/#our-team-section\">Michael Henry<\/a><\/span> examines:<\/p>\n<blockquote>\n<ul>\n<li><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Key themes that emerged from a recent panel discussion hosted by Massey Henry<\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\"> on the impact of fintech and the payments ecosystem on financial services.<\/span><\/span><\/span>\n<p>&nbsp;<\/p>\n<\/li>\n<li><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">The significance of fintech and payments innovation<\/span> <span class=\"OYPEnA text-decoration-none text-strikethrough-none\">within the financial services sector, including regulatory, consumer, and executive talent implications.<\/span><\/li>\n<\/ul>\n<\/blockquote>\n<\/div><\/div><div class=\"et_pb_testimonial_0 et_pb_testimonial et_pb_bg_layout_light et_animated et_pb_module et_block_module\"><div class=\"et_pb_testimonial_inner\"><div class=\"et_pb_testimonial_portrait\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" src=\"https:\/\/masseyhenry.com\/wp-content\/uploads\/2023\/12\/RB.png\" width=\"590\" height=\"590\" srcset=\"https:\/\/masseyhenry.com\/wp-content\/uploads\/2023\/12\/RB.png 590w, https:\/\/masseyhenry.com\/wp-content\/uploads\/2023\/12\/RB-480x480.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 590px, 100vw\" class=\"wp-image-2732\" \/><\/div><div class=\"et_pb_testimonial_description\"><div class=\"et_pb_testimonial_description_inner\"><div class=\"et_pb_testimonial_content\"><p><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">As a Board Director with Payments Canada, and from my experience leading one of Canada\u2019s largest credit unions, the influence of fintech and payments innovation on the financial services industry has been significant. <strong>I was delighted to attend Massey Henry's recent panel discussion<\/strong><strong>, which explored the nuances of these areas, including its impact on regulators, customers, and executive talent<\/strong>. Ultimately, collaboration between institutions and innovators will be critical in navigating the unprecedented changes we will continue to see in the coming years.<\/span><\/p>\n<\/div><\/div><div class=\"et_pb_testimonial_author\">Robert Paterson<\/div><div class=\"et_pb_testimonial_meta\"><span class=\"et_pb_testimonial_position\">President & CEO<\/span><span class=\"et_pb_testimonial_separator\">, <\/span><span class=\"et_pb_testimonial_company\">Alterna Savings, Board Director, Payments Canada <\/span><\/div><\/div><\/div><\/div><div class=\"et_pb_divider_0 et_pb_divider_hidden et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div><\/div><\/div><div class=\"et_pb_row_1 et_pb_row et_block_row et_animated\"><div class=\"et_pb_column_1 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_1 et_pb_image et_pb_image_sticky et_animated et_pb_module et_block_module\"><a href=\"https:\/\/masseyhenry.com\/wp-content\/uploads\/2023\/12\/Massey-Henry-Fintech-Payments-Report.pdf%20\" target=\"_blank\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/masseyhenry.com\/wp-content\/uploads\/2023\/12\/Final-Fintech-December-2023-Thought-Leadership-1.png\" title=\"Final Fintech (December 2023 Thought Leadership) (1)\" width=\"1414\" height=\"2000\" srcset=\"https:\/\/masseyhenry.com\/wp-content\/uploads\/2023\/12\/Final-Fintech-December-2023-Thought-Leadership-1.png 1414w, https:\/\/masseyhenry.com\/wp-content\/uploads\/2023\/12\/Final-Fintech-December-2023-Thought-Leadership-1-1280x1810.png 1280w, https:\/\/masseyhenry.com\/wp-content\/uploads\/2023\/12\/Final-Fintech-December-2023-Thought-Leadership-1-980x1386.png 980w, https:\/\/masseyhenry.com\/wp-content\/uploads\/2023\/12\/Final-Fintech-December-2023-Thought-Leadership-1-480x679.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1414px, 100vw\" class=\"wp-image-2728\" \/><\/span><\/a><\/div><\/div><div class=\"et_pb_column_2 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_cta_0 et_pb_promo et_pb_bg_layout_dark et_animated et_pb_module et_block_module\"><div class=\"et_pb_promo_description\"><div class=\"et_pb_promo_content\"><p>Our latest report examines <span class=\"ui-provider ee blc bld ble blf blg blh bli blj blk bll blm bln blo blp blq blr bls blt blu blv blw blx bly blz bma bmb bmc bmd bme bmf bmg bmh bmi bmj\" dir=\"ltr\">the <strong>impact of fintech and payments innovation in Canada,<\/strong> with emphasis on its executive talent implications.<\/span><\/p>\n<\/div><\/div><div class=\"et_pb_button_wrapper\"><a class=\"et_pb_button et_pb_promo_button\" target=\"_blank\" href=\"https:\/\/masseyhenry.com\/wp-content\/uploads\/2023\/12\/Massey-Henry-Fintech-Payments-Report.pdf%20\" rel=\"noreferrer\">Download Now<\/a><\/div><\/div><\/div><\/div><div class=\"et_pb_row_2 et_pb_row et_block_row\"><div class=\"et_pb_column_3 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h4><strong>Introduction<\/strong><\/h4>\n<p><strong><\/strong><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Over the past several years, Canada has witnessed significant changes in the financial services industry. Innovative service offerings, new technology, and an increasingly competitive environment have rapidly transformed the financial service experience for Canadians.<\/span><\/strong><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong><span class=\"OYPEnA text-decoration-none text-strikethrough-none\"><\/span><\/strong><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">The accelerated digital transformation affecting the broader financial services industry, combined with efforts underway to modernize payments, has initiated substantial change at the consumer level. This has resulted in innovations such as mobile payments, cryptocurrencies, open banking, and other leading-edge financial products driven by the customer experience.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\"><\/span><\/p>\n<p><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">However, Canada is not alone in the technological revolution facing the financial services industry. For example, in the payments sector alone, global revenues are projected to exceed $3 trillion by 2026 (<a href=\"https:\/\/www.mckinsey.com\/industries\/financial-services\/our-insights\/the-chessboard-rearranged-rethinking-the-next-moves-in-global-payments\" target=\"_blank\" draggable=\"false\" rel=\"noopener\" class=\"OYPEnA text-decoration-underline text-strikethrough-none\">McKinsey 2022<\/a>). <\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">The current speed of transformation offers new opportunities for incumbents and market entrants alike to acquire new customers and provide impactful solutions. Yet, this shift, accelerated in part by the pandemic, has also created unique opportunities and challenges for consumers, market participants, and regulators alike.<\/span><\/p>\n<p><span class=\"OYPEnA text-decoration-none text-strikethrough-none\"><\/span><\/p>\n<\/div><\/div><div class=\"et_pb_blurb_0 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_animated et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p>Digital developments in the financial services industry - including innovations like mobile payments and open banking - have transformed the financial experience for Canadians.\u00a0<\/p>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><span style=\"font-size: 14px;\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\"><\/span><\/span><\/p>\n<p><span style=\"font-size: 14px;\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">At a recent panel event hosted by Massey Henry, two prominent Canadian business leaders \u2013 <\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\"><strong>Tracey Black<\/strong><\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">, President &amp; CEO of Payments Canada, and <\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\"><strong>Yung<\/strong> <strong>Wu<\/strong><\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">, CEO of MaRS Discovery District and Board Director at OMERS \u2013 joined<\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\"><strong> Anthony<\/strong> <strong>Ostler<\/strong><\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">, President &amp; CEO of the Canadian Bankers Association, for an insightful discussion on the dynamic impact of fintech and the payments ecosystem within an evolving financial services industry.<\/span><\/span><\/p>\n<p><span style=\"font-size: 14px;\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Several key themes emerged from the panel discussion, all of which provide insight on how companies and leaders can better address the unique digital transformation challenges and opportunities affecting the financial services sector, and most relevantly, its implications on executive talent.<\/span><\/span><\/p>\n<\/div><\/div><div class=\"et_pb_divider_1 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div><div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h4><strong>Trust<\/strong><\/h4>\n<p><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Continued consumer trust in the payments system and in the management of personal financial data is critical to the long-term success of digital transformation in the industry.<\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\"><\/span><\/p>\n<p><span class=\"OYPEnA text-decoration-none text-strikethrough-none\"><\/span><\/p>\n<\/div><\/div><div class=\"et_pb_testimonial_1 et_pb_testimonial et_pb_testimonial_no_image et_pb_bg_layout_light et_animated et_pb_module et_block_module\"><div class=\"et_pb_testimonial_inner\"><div class=\"et_pb_testimonial_description\"><div class=\"et_pb_testimonial_description_inner\"><div class=\"et_pb_testimonial_content\"><blockquote>\n<p><em><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">The integrity of Canada\u2019s banking and payments ecosystem is world leading; it is therefore imperative that digital innovation stays true to the foundational principals of consumer trust.<\/span><\/em><\/p>\n<\/blockquote>\n<\/div><\/div><div class=\"et_pb_testimonial_meta\"><\/div><\/div><\/div><\/div><div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">To achieve this objective, it will be necessary to balance the dynamic tension between innovation, traditional financial institutions, emerging fintech companies, and consumer expectations.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Market participants from all sectors will need to work collaboratively through mutually beneficial partnerships to achieve this balance. Such partnerships will promote open dialogue and provide the opportunity for financial services innovation to evolve within the context of Canada\u2019s commitment to consumer protection.<\/span><\/p>\n<\/div><\/div><div class=\"et_pb_blurb_1 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_top et_animated et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_blurb_container\"><h4 class=\"et_pb_module_header\">Consumer Education<\/h4><div class=\"et_pb_blurb_description\"><p class=\"cvGsUA direction-ltr align-start para-style-body\" style=\"text-align: left;\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Underscoring the significance of building and maintaining consumer trust, the panelists discussed the importance of promoting consumer education to help Canadians better <br \/>navigate the increasingly complex role of financial services technology.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-start para-style-body\" style=\"text-align: left;\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">In particular, to ensure long-term success, supporting <br \/>young Canadians by equipping them with the knowledge <br \/>and skills to manage the digital future of financial services <br \/>will be critical \u2014 especially in regard to data security.<\/span><\/p>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_divider_2 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div><div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h4><strong>Regulation<\/strong><\/h4>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">The panelists also addressed the importance of achieving the right balance in regulatory policy \u2013 <\/span><strong><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">ensuring appropriate frameworks are in place to guarantee the safety and security of the financial system while enabling innovation to flourish.<\/span><\/strong><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Fintech and broader digital innovation are particularly important to the future of the Canadian economy, but to move forward progressively, the right incentives and safeguards need to be in place.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Effective regulatory frameworks can be better achieved through a collaborative effort between market participants, regulators, and policy makers.<\/span><\/p>\n<\/div><\/div><div class=\"et_pb_blurb_2 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_top et_animated et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Efforts to better understand the implications of technological innovation and more frequent information sharing will help <strong>avoid regulatory and policy responses that could produce unintended consequences.<\/strong><\/span><\/p>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_divider_3 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div><\/div><\/div><div class=\"et_pb_row_3 et_pb_row et_block_row\"><div class=\"et_pb_column_4 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h4><strong>Talent<\/strong><\/h4>\n<p><strong><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Ultimately, talent fuels the economy. <\/span><\/strong><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Considering that the global pace of data consumption continues to increase, it will be important to hire leaders who understand the consumer experience and are informed about changes taking place in the broader consumer and data ecosystem.<\/span><\/p>\n<p><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Canada has become a destination for global technology talent, but capital constraints and economic pressures may limit long-term viability. To ensure that Canada remains competitive, policy-makers and market participants will need to support favourable conditions to ensure talent attraction and capital allocation. This includes support for emerging technology companies and start-ups.<\/span><\/p>\n<p><span class=\"OYPEnA text-decoration-none text-strikethrough-none\"><strong>Demand for executive talent in the fintech and payments industries remains high<\/strong> <\/span><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">and ultimately presents challenges in supporting the development of innovative technologies and service offerings.<\/span><\/p>\n<\/div><\/div><div class=\"et_pb_blurb_3 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_top et_animated et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_blurb_container\"><h4 class=\"et_pb_module_header\">Our panelists highlighted a few key \u2018soft\u2019 skills that will help leaders be better prepared for this dynamic shift: <\/h4><div class=\"et_pb_blurb_description\"><p>&nbsp;<\/p>\n<ul>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Effective listening and questioning<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Curiosity<\/span><\/li>\n<li class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Collaboration<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_row_4 et_pb_row et_block_row\"><div class=\"et_pb_column_5 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">As technology transforms the financial sector, Canadians are witnessing significant changes to their financial service experience: increasingly digitized payments, the introduction of new innovative financial products, and the growing prevalence of cryptocurrencies and open banking.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\"><\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">It will be critical for organizations and leaders to balance the unique opportunities presented by the digital future of financial services with the novel challenges these changes pose for consumers, market participants, and regulators.<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\"><\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\"><\/span><\/p>\n<h4><b>Key Panel Takeaways<\/b><\/h4>\n<\/div><\/div><div class=\"et_pb_toggle_0 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_animated et_pb_module et_block_module\"><h5 class=\"et_pb_toggle_title\">1) Consumer Trust<\/h5><div class=\"et_pb_toggle_content clearfix\"><p><strong><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Maintaining consumer trust<\/span><\/strong><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">, ensuring the right regulatory frameworks are in place, and providing Canadians with necessary education on data security will be of critical importance.<\/span><\/p>\n<\/div><\/div><div class=\"et_pb_toggle_1 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_animated et_pb_module et_block_module\"><h5 class=\"et_pb_toggle_title\">2) Partnership<\/h5><div class=\"et_pb_toggle_content clearfix\"><p><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Establishing a partnership<\/span> <span class=\"OYPEnA text-decoration-none text-strikethrough-none\"><strong>between financial institutions and entrepreneurs<\/strong> is mutually beneficial, and the collaboration of these groups is vital for striking a balance between innovation and regulation in the developing fintech space.<\/span><\/p>\n<\/div><\/div><div class=\"et_pb_toggle_2 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_animated et_pb_module et_block_module\"><h5 class=\"et_pb_toggle_title\">3) Hiring <\/h5><div class=\"et_pb_toggle_content clearfix\"><p><strong><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Hiring the right talent and leadership<\/span><\/strong><span class=\"OYPEnA text-decoration-none text-strikethrough-none\"> is imperative for developing innovative policies reflective of the changing financial services landscape, as well as Canadian consumers\u2019 evolving needs. Executives and decision-makers will need to be knowledgeable about the consumer experience and attuned to the dynamic changes taking place.<\/span><\/p>\n<\/div><\/div><div class=\"et_pb_divider_4 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div><div class=\"et_pb_team_member_0 et_pb_team_member et_pb_team_member_no_image et_pb_bg_layout_light et_pb_text_align_justified et_pb_module et_flex_module\"><div class=\"et_pb_team_member_description\"><h4 class=\"et_pb_module_header\">\u00c0 propos de Massey Henry<\/h4><p class=\"et_pb_member_position\">Executive Search, Coaching, Assessment, and Advisory Services<\/p><div class=\"et_pb_team_member_description_content\"><p>&nbsp;<\/p>\n<p>Massey Henry is one of North America\u2019s leading executive search and board advisory firms<strong> exclusively serving the financial services sector.<\/strong><\/p>\n<p>With an experienced team of former industry leaders and talent management specialists, the firm combines innovative technology with in-depth sector expertise to provide clients with full-scope executive search, talent assessment, coaching, and leadership advisory services.<\/p>\n<\/div><\/div><\/div><ul class=\"et_pb_social_media_follow_0 et_pb_social_media_follow clearfix et_pb_bg_layout_light has_follow_button et_pb_module et_block_module\"><li class=\"et_pb_social_media_follow_network_0 et_pb_social_media_follow_network et_pb_social_icon et_pb_social_network_link et-social-linkedin et_pb_module et_flex_module\"><a href=\"https:\/\/www.linkedin.com\/company\/massey-henry\/?viewAsMember=true\" class=\"icon\" target=\"_self\" title=\"Follow on Linkedin\" rel=\"noopener\"><span class=\"et_pb_social_media_follow_network_name\">Follow<\/span><\/a><a class=\"follow_button\" href=\"https:\/\/www.linkedin.com\/company\/massey-henry\/?viewAsMember=true\" target=\"_self\" title=\"Follow on Linkedin\" rel=\"noopener\">Follow<\/a><\/li><\/ul><div class=\"et_pb_divider_5 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div><div class=\"et_pb_blurb_4 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_top et_pb_module et_block_module\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_blurb_container\"><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_row_5 et_pb_row et_pb_row_5col et_block_row et_block_row_5col\"><div class=\"et_pb_column_6 et_pb_column et_pb_column_1_5 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_team_member_1 et_pb_team_member et_pb_bg_layout_light et_clickable et_pb_module et_flex_module\"><div class=\"et_pb_team_member_image et-waypoint et_pb_animation_off\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/masseyhenry.com\/wp-content\/uploads\/2022\/05\/2.png\" alt=\"Michael Henry\" width=\"1080\" height=\"1080\" srcset=\"https:\/\/masseyhenry.com\/wp-content\/uploads\/2022\/05\/2.png 1080w, https:\/\/masseyhenry.com\/wp-content\/uploads\/2022\/05\/2-980x980.png 980w, https:\/\/masseyhenry.com\/wp-content\/uploads\/2022\/05\/2-480x480.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw\" class=\"wp-image-1803\" \/><\/div><div class=\"et_pb_team_member_description\"><h4 class=\"et_pb_module_header\">Michael Henry<\/h4><p class=\"et_pb_member_position\">Managing Partner, Massey Henry<\/p><ul class=\"et_pb_member_social_links\"><li><a href=\"https:\/\/www.linkedin.com\/in\/michael-henry-ab338520\/\" class=\"et_pb_font_icon et_pb_linkedin_icon\" title=\"LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><\/ul><\/div><\/div><\/div><div class=\"et_pb_column_7 et_pb_column et_pb_column_1_5 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_team_member_2 et_pb_team_member et_pb_bg_layout_light et_clickable et_pb_module et_flex_module\"><div class=\"et_pb_team_member_image et-waypoint et_pb_animation_off\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/masseyhenry.com\/wp-content\/uploads\/2022\/05\/3.png\" alt=\"John Sanders\" width=\"1080\" height=\"1080\" srcset=\"https:\/\/masseyhenry.com\/wp-content\/uploads\/2022\/05\/3.png 1080w, https:\/\/masseyhenry.com\/wp-content\/uploads\/2022\/05\/3-980x980.png 980w, https:\/\/masseyhenry.com\/wp-content\/uploads\/2022\/05\/3-480x480.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw\" class=\"wp-image-1804\" \/><\/div><div class=\"et_pb_team_member_description\"><h4 class=\"et_pb_module_header\">John Sanders<\/h4><p class=\"et_pb_member_position\"> Senior Partner, Board & CEO Services<\/p><ul class=\"et_pb_member_social_links\"><li><a href=\"https:\/\/www.linkedin.com\/in\/john-sanders-07a81a19\/\" class=\"et_pb_font_icon et_pb_linkedin_icon\" title=\"LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><\/ul><\/div><\/div><\/div><div class=\"et_pb_column_8 et_pb_column et_pb_column_1_5 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_team_member_3 et_pb_team_member et_pb_bg_layout_light et_clickable et_pb_module et_flex_module\"><div class=\"et_pb_team_member_image et-waypoint et_pb_animation_off\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/masseyhenry.com\/wp-content\/uploads\/2021\/04\/Charlotte-BG-Removed-6.png\" alt=\"Charlotte Berry\" width=\"1080\" height=\"1080\" srcset=\"https:\/\/masseyhenry.com\/wp-content\/uploads\/2021\/04\/Charlotte-BG-Removed-6.png 1080w, https:\/\/masseyhenry.com\/wp-content\/uploads\/2021\/04\/Charlotte-BG-Removed-6-980x980.png 980w, https:\/\/masseyhenry.com\/wp-content\/uploads\/2021\/04\/Charlotte-BG-Removed-6-480x480.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw\" class=\"wp-image-2494\" \/><\/div><div class=\"et_pb_team_member_description\"><h4 class=\"et_pb_module_header\">Charlotte Berry<\/h4><p class=\"et_pb_member_position\">Partner<\/p><ul class=\"et_pb_member_social_links\"><li><a href=\"https:\/\/www.linkedin.com\/in\/charlotteberry1\/?originalSubdomain=ca\" class=\"et_pb_font_icon et_pb_linkedin_icon\" title=\"LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><\/ul><\/div><\/div><\/div><div class=\"et_pb_column_9 et_pb_column et_pb_column_1_5 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_team_member_4 et_pb_team_member et_pb_bg_layout_light et_clickable et_pb_module et_flex_module\"><div class=\"et_pb_team_member_image et-waypoint et_pb_animation_off\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/masseyhenry.com\/wp-content\/uploads\/2022\/05\/6.png\" alt=\"Elaine Lajeunesse\" width=\"1080\" height=\"1080\" srcset=\"https:\/\/masseyhenry.com\/wp-content\/uploads\/2022\/05\/6.png 1080w, https:\/\/masseyhenry.com\/wp-content\/uploads\/2022\/05\/6-980x980.png 980w, https:\/\/masseyhenry.com\/wp-content\/uploads\/2022\/05\/6-480x480.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw\" class=\"wp-image-1807\" \/><\/div><div class=\"et_pb_team_member_description\"><h4 class=\"et_pb_module_header\">Elaine Lajeunesse<\/h4><p class=\"et_pb_member_position\">Partner & Co-Head, Leadership Practice<\/p><ul class=\"et_pb_member_social_links\"><li><a href=\"https:\/\/www.linkedin.com\/in\/elainelajeunesse\/\" class=\"et_pb_font_icon et_pb_linkedin_icon\" title=\"LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><\/ul><\/div><\/div><\/div><div class=\"et_pb_column_10 et_pb_column et_pb_column_1_5 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_team_member_5 et_pb_team_member et_pb_bg_layout_light et_clickable et_pb_module et_flex_module\"><div 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